Closing a Client
by Dirk Zeller
from totalrealestatesolutions.com
Too often I see agents turn uncertain when it comes to getting
a client to sign an agreement. It is that moment of indecision
that causes agents to lose sales and listings. Here are a few
thoughts that can take you over the threshold to more listings
and sales.
You have to assume success. The Champion agents who assume
that they are going to get a contract signed have much greater
success. Don't go in asking for the business first. Assume
you are going to get it, then ask.
Once you assume, then you must decide that you are going
to get it done. Don't let anyone take you off the track towards
your goal. I had a coaching session recently with a Champion
agent. She was working with a problem buyer. The buyer was
getting on her nerves. She had an appointment later that day
to show the buyer a house that really fit her needs. I asked
her a series of questions about the buyer. She concluded she
needed to sell her this house tonight or cut her loose. I
counseled her to assume and decide that she was going to get
this lady sold. That evening she did exactly that. Her mental
decision to take action with this client made the sale.
The next step is to keep asking. Don't be stopped by the
first no. If you ever watch a four-year-old, no doesn't bother
him. He will continue to ask until he gets a yes. Did you
know that the average sale is made after five no-s? Do you
stop before or after the fifth no?
Make sure to get a few yeses through trial closes along the
way. Trial closes are the little yeses of agreement to the
little things.
For a seller it could be:
Do you have a key ready tonight? Where in the yard would
you like the sign to be put? Is this Tuesday all right for
the Broker's open?
For a buyer it could be:
I noticed you both like the swing set. Should we ask for
it in the offer? Do you want possession the end of this month
or next? What is a convenient day for a home inspection for
you both?
Trial closes build momentum. Momentum is crucial in any sales
process. Most buyers and sellers would not jump in front of
a train. That is what you are doing when you build momentum
through trial closes. They may try to slow you down with a
little objection. Just handle it and throw a little more coal
in the furnace to get the train up to speed again. The coal
is another trial close once the objection is handled.
The last is to keep writing and filling out the purchase
or listing agreement. If they don't stop you, keep going.
They have every opportunity to stop you or slow you down.
If they don't jump on this opportunity, keep writing. In my
experience, almost all prospects signed with me once I had
finished the paperwork, and they will sign with you, too.
Closing a client is a step-by-step process. Practice these
steps and your sales volume will increase dramatically. You
won't have to resort to phrases of manipulation. It's like
the life insurance salesperson who told the prospect, "Now,
don't let me pressure you. Sleep on it tonight, and if you
wake up in the morning, you can give me a call."
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